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Thursday, May 24, 2007

Ebay Supports Dishonest Sellers

In case you have never had a problem with a dishonest seller on Ebay, let me tell you that the company that is EBAY supports the dishonest seller to the max. If you find that you have not received what you thought you were buying, try to find a way to let Ebay know this. Just try. Good luck.

They send you to a page that allows you to put in the item number of the auction. When you click on that, it brings up a page that tells you that you have not allowed enough time to pass. Give me a break here. When I put the number in, it was because the item I received was NOT what they advertised. What does the one have to do with the other??? Bear in mind that all of this is AT EBAY under the heading...are you really ready for this one??.......PROTECTION FOR BUYERS!!! Uh huh. (For the record, I have been through this process a couple of times before. It ain't pretty.)

I have been buying a few NEW DVDs from sellers on Ebay. Up to now, all was great. The sellers were sending out brand new DVDs, sealed and in brand new condition. However, I bought two DVDs from a seller by the seller name of "perfectfuture" who sent me two DVDs that were, in fact, in far from new cases. He/she says that the DVD is new regardless of the condition of the case. At this point, my response has to be....HOW DO I KNOW THAT? You put them in used cases.

One thing about these sellers that is truly ugly. Ebay used to be all about the feedback that a seller or buyer got for a transaction. A high feedback rating was valued. At this time, Ebay has been revamping the feedback system. We need to wait and see if it is effective. However, sellers have one edge after another over buyers. One of the more blatant is "holding the feedback hostage". What does that mean? The seller does not give you feedback for paying immediately. They do not give you good feedback for anything UNTIL AFTER you have given them your feedback. Then, if they are dishonest and you say so in your feedback, they hit you with horrible feedback, totally undeserved though it may be. No one will know that part. All they see is the negative RED feedback button. You can respond but that does not remove the bad feedback that you receive. If you have a great feedback rating, you either protect it by not giving the feedback the jerk or jerkette deserves or you do give bad feedback and they slam you with crap, crap, crap. At that point, your only options are to 1) live with the negative mark on your feedback rating or 2) go to Ebay and mutually have the rating removed. I am so ready to SCREAM over this. You have no idea.

I wonder how far Walmart would get if they put DVDs into used cases??? Or any retail seller? But since it is, for all intents and purposes, a private seller then it is okay with Ebay or at least all right for the moment. After the "proper amount of time" has elapsed, whatever that means, I will try again.

I should point out here that I received an email from the unscrupulous seller today that stated that since I complained, they have changed their auction pages to read that the DVD, not the case, is the new part, that they are not sealed. That, at least, makes them more honest. Also, they have offered to reimburse the money I spent IF I send the items back. The problem here is that they do NOT pay the shipping. Then, the problem becomes....can I trust this person to give back the money...minus shipping costs on BOTH ends.....when I send the items back? Absolutely NOT! I can't trust them now. I'm going to lose what little I already have to HOPE I get money back out of this? Oh please.

Now, the seller will likely get away with this because 1) Ebay could care less 2) there is no real way to actually TELL them about this particular seller since everything is a fill-in page where you simply answer predone questions with a radial button. There is not way to actually TELL them anything. THEN, adding insult to injury, when you do have a legitimate complaint, if you paid via paypal, which Ebay conveniently owns as well, Ebay sends you to paypal to resolve the issue. There are no guarrentees that they will listen either. Have you EVER TRIED to find a phone number for either outfit? Again, good luck.

Ebay, we call on you to reform the resolution department of Ebay. We call on you to do the right thing, make the sellers--YES, EVEN THE POWERSELLERS---be HONEST. What a concept. How about it, EBAY? Do something to help the buyer besides pass it off and hope the person will give up so your precious powersellers can have their way again.